Sleep Number Reviews

On October 30, 2020, my wife and I visited the Sleep Number store in Covington, La and was greeted by Tim C (the store manager). We were immediately impressed with the steps the store had taken for Covid-19 precautions and Tim began to educate us on the available Sleep Number mattresses and questioned us about our sleep preferences. After spending some time trying out the mattresses, we made a decision and placed an order. Tim gave us a few available delivery and installation dates and we choose one that matched our schedule and we left the store feeling really good about the decision we made.
Ok, so here is where we began to regret the decision we made. On the morning of December 5, 2020, which was the scheduled delivery date, I get a call from a Sleep Number representative who says my delivery date would need to be rescheduled because the bed was still in Jackson, Ms. Now keep in mind, I had received two text messages confirming my delivery during the week and now 2 hours before it was supposed to be delivered to me, they realized it was in Jackson, Ms. The next available date would be on December 29. 2020. I advised the representative that the date he was given me would not work for us because we had family coming in on December 19, 2020 for the holidays and we needed the bed that we were told would be there on December 5, 2020. He advised me that they would do their best to work us in before that, but he was told to put us down for December 29, 2020. How is it fair that a mistake that was made on their part caused us to go to the bottom of the list? You would think that special attention would be given to this situation to ensure the customer was happy even if it meant working after hours.
We have already donated our bed and we are currently sleeping in our spare room. I called Tim on December 5, 2020 and he had already read the notes on my account and he said, “ I really do not have a good answer for you of why this happened”. I asked if there was anything he could do to expedite my delivery and he said he had emailed his boss to see if he could do anything because he worked in the retail section and they would not listen to him. So be aware, it appears that once the sale has been made, delivery and service after the sale is totally out of the control of the personnel in the retail store
I will be updating my review as we progress through the process, but at this time I am not confident in the delivery process or on any service that may be required after delivery. I had to buy a $300 mattress to accommodate my relatives through the holidays.
On December 8, 2020, after posting this review on the Consumer Affair’s website, I received an email from Sleep Number online customer care that apologized and ask for my order # and contact information. They then said it will be shared with their managers and someone would call me in 4-5 days.
On December 8, 2020, I placed this same review on the Sleep Number website and it was removed a very short time later. I received an email that stated our team has reviewed your review and it does not meet our guidelines and therefore it will not be published on our website. No wonder the reviews on their website are majority 5 stars with a few 4 stars. Since they were not specific about what part of my review did not meet their guidelines, I can only assume it was the fact that I only gave them 1 star and was critical of their service.
Update: I was contacted by a costumer satisfaction consultant from the Sleep Number corporate office. He was able to move my delivery date up to December 23 and give me an account credit for the cost of the temporary mattress I had to purchase. I will edit my star rating accordingly and do a final review when the bed arrives.
Update: We received the bed as promised on December 23. The delivery team arrived in a timely matter and put the bed together very quickly. They wore mask and were very mindful of Covid guidelines. They covered everything that needed to be covered, but you could tell they were overbooked and had to hurry to the next location. They said they were installing 8 to 10 beds a day. Overall it was a pleasant experience with two professional and energetic employees.
So as of today, we have slept in the bed for 4 nights. The first 3 nights, I adjusted the bed to dialed in my sleep number and on the 4th night, I had the best night sleep I have had for years. I am hopeful that the bed holds up for many years to come, but at this point, I am finally satisfied with my purchase.

I love the store in Riverpark Oxnard. Ask for Jose, he’s wonderful. Love the bed. Love the pillows, excellent customer service!!!!

I bought the base model (C2) for 12 months interest free. No baffle, one remote. As for how long this thing is going to last, I will have to update later. Right now I'm very pleased except for one thing... THEY WILL NOT LET YOU PICK UP FROM THEIR STORE AND CHARGE ALMOST A HUNDRED FOR DELIVERY.
I was not happy about that AT ALL and felt ripped off.